Show All Answers

1. I am moving. What do I need to do?

Call the Water Department at 734-287-6550 a few days before you know you’re going to be moving out of your home. A customer service representative will set up an appointment to obtain a final read and determine if access to the home is required. In most cases we can obtain an actual read from the outside. There is a $20 charge for this service that will be placed directly on your final bill. Final bills can be picked up at city offices or mailed. Water is not shut off for final water readings unless specifically requested.

Change of Mailing Address Form (PDF)

2. How can I pay my water and sewer bill?

You may pay your bill online, by mail, in person, or by signing up for automatic payments. For more information, visit our Bill Payment Options Page.

3. How can I reach the Water and Sewer Department outside of normal business hours?

If you suspect a water main break or have a water or sewer emergency from 9 a.m. to 5 p.m., Monday through Friday, excluding holidays, please contact the Water Department at 734-287-6550.

After hours or on holidays, please contact the Taylor Police Department at 734-287-6611. A dispatcher will contact a Water Department Foreman.

4. What happens when a water main breaks?

Please be aware that it takes approximately 2 - 3 hours for utilities to be marked before work can begin on repair of a water main. Staff is on call 24 hours a day, seven days a week, and will begin repairs as soon as possible to minimize disruption of your water service. Following a water main break, it may be necessary to restore (concrete, asphalt, lawn etc.) the disturbed property. We will restore this property to the state it was in prior to the main break as soon as possible. Typical restorations generally begin in the spring (April 1) and end in the fall (November 1).

5. My water is discolored. What does this mean?

Most often water discoloration is from a water main break or a fire hydrant that is being used in the area. Your water may not look very appealing to drink or use but it is chlorinated treated water. If your water is discolored due to a water main break it may be a few hours before it clears up. Generally if you let your cold water run for approximately 5 - 10 minutes, it will begin to run clear. We recommend that if you do experience discolored water that you do not do laundry until your water runs clear.

6. How do I turn my water off at the curb?

There is a $25 charge. Call the Water and Sewer Department at 734-287-6550, and Taylor will schedule a technician to come out. If your request is after hours, call the Taylor Police Department at 734-287-6611. There is a $100 charge for an emergency turn-off.

7. How long will the water be off?

The time will vary depending on the water main break, which is usually the reason for water shut-offs. There is no way to tell for certain.

8. How do I get my meter replaced?

Contact the Water and Sewer Department at 734-287-6550, and we will schedule a technician to come out.

9. How do I report a water main break?

Contact the center; it will notify the Water Department.

10. Why is my water bill so high?

It could be because of increase in usage or an estimated bill. Contact the center immediately if your bill varies greatly or if you receive and estimated billing.

11. How do I receive an actual or final reading?

Contact the center and it will schedule a technician to come out.

12. What do I do if I have a water leak?

If your pipes are leaking, shut the water off using the valve at the meter and call a plumber.
If you cannot turn it off contact the center; it will schedule a technician to come out.
If you need assistance after hours call Taylor Police at 734-287-6611.