Frequently Asked Questions
I AM MOVING WHAT DO I NEED TO DO?
Call the Water Department (734) 287-6550 a few days before you know you’re going to be moving out of your home. A customer service representative wills set-up an appointment to obtain a final read and determine if access to the home is required. In most cases we can obtain an actual read from the outside. There is a $20 charge for this service that will be placed directly on your final bill. Final bills can be picked up at city offices or mailed. Water is not shut off for final water readings unless specifically requested.
BILL PAYMENT OPTIONS
For your convenience, water bill payments may be deposited into the drop box on Pine Street just west of City Hall, or mailed to P.O. Box 298, Taylor, MI 48180 or pay in person at City Hall 23555 Goddard, Taylor MI 48180. Customers may set up automatic deduction of water bills from your checking or savings account.
On line bill payment is available from an independent agency “Official Payments” for a fee of $4.95.
CHANGE OF ADDRESS FORM
Use this form if you would like your water bills mailed to a different address other then the meter address of the home.
PHONE NUMBERS & EMERGENCY CONTACT
If you suspect a water main break or have a water or sewer emergency from 9 a.m. to 5 p.m. Monday through Friday, excluding holidays, please contact the Water Department at (734) 287-6550.
After hours or on holidays, please contact the Taylor Police Department at:
(734) 287-6611. A dispatcher will contact a Water Department Foreman.
Please be aware that it takes approximately 2-3 hours for utilities to be marked before work can begin on repair of a water main. Staff is on call 24 hours a day, seven days a week, and will begin repairs as soon as possible to minimize disruption of your water service. Following a water main break, it may be necessary to restore (concrete, asphalt, lawn etc.) the disturbed property. We will restore this property to the state it was in prior to the main break as soon as possible. Typical restorations generally begin in the spring (April 1) and end in the fall (November 1).
MY WATER IS DISCOLORED, WHAT DOES THIS MEAN?
Most often water discoloration is from a water main break or a fire hydrant that is being used in the area. Your water may not look very appealing to drink or use but it is chlorinated treated water. If your water is discolored due to a water main break it may be a few hours before it clears up. Generally if you let your cold water run for approximately 5-10 min. it will begin to run clear. We recommend that if you do experience discolored water that you do not do laundry until your water runs clear.