Businesses lose billons of dollars a year to shoplifting, and then often pass these losses onto the customers through higher prices. To help prevent this increasing problem, businesses should:
Train employees: Businesses should work with law enforcement to teach employees what actions may signal shoplifting and the appropriate safe method to approach suspected shoplifters.
Design the store layout: All persons must pass by security personnel or store employees as they exit. The business may want to use an electronic surveillance system or other inventory control device to deter shoplifting.
Protect cash register: Customers should not be able to access the cash register. It should be locked and monitored at all times. Place it near the front of the store so employees can monitor customers coming and going.
Monitor dressing rooms: Dressing rooms and restrooms should be monitored at all times. Keep dressing rooms locked and limit the number of items taken in.
Keep the store neat and orderly: Keep displays full and orderly, so employees can see at a glance if something is missing.
Use mirrors: Mirrors may be used to eliminate “blind spots” in corners that might help shoplifters conceal themselves.
Lock cases: Keep expensive merchandise in locked cases. Limit the number of items employees remove at any one time for customers to examine. If possible, ask for identification before letting a customer see a high-ticket item.
Keep merchandise away from exits: This is to prevent grab-and-run situations.
Source: American Crime Prevention Institute