GFL Environmental, the City’s curbside provider for trash, recycling, compost and bulk pickup, is experiencing labor difficulties leading to delays in the service schedule across this community and others in the region.
Sam Caramangno, an executive with GFL, appeared before the City Council during its study session on Monday, June 14, and explained the difficulties. He said that the company recently lost a key supervisor and several employees unexpectedly, leading to delays in the schedule.
Caramangno told the council that the labor shortages are forcing GFL to work weekends in an attempt to complete its weekly schedule. The company is working to fill the vacancies in its labor force, and he suggested the following when dealing with concerns over curbside service:
- Continue to put all of your items for pickup at curbside on the regular schedule
- If your items are not picked up on time, please file a complaint with iCare Taylor, the City’s free app, or GFL
- Meanwhile, leave the items at curbside – do not move them back into your yard.
In addition to working into the weekends to make up for delays in the schedule, residents should note that the company is focusing on picking up trash first. Compost is often delayed. GFL also has roaming trucks in the community that are assigned to pick up “misses” and errors, based on the complaints they receive through apps like iCare Taylor.
Caramangno also said the company will improve communications with the City and its residents in an effort to do better job.