Priority Waste, the community curbside trash, recycling and compost subcontract, has essentially returned to its regular schedule as of today. Priority has had extra crews and equipment on hand in the City after experiencing delays in service due to COVID-19 outbreaks within its crews combined extremely heavy compost volume.
Priority Waste spokesman said today that, aside from a small percentage of locations, crews caught up on the delayed compost pickups by working Saturday, and that some delayed recycling pickups from Friday were being done today. Moving forward, any delays in service should be corrected the following day, if needed.
“This problem was clearly a result of Priority Waste’s issues with illnesses, along with the heavy volume of compost at this time of year,” Mayor Tim Woolley said. “We do not see this as a long-term problem. We haven’t been happy with the delays in service, but Priority Waste is making every effort to right the wrongs and get back on schedule.”
If residents have future problems with their curbside service, they should do one of two things:
- Report it through the Form Center, which goes directly to the Customer Call Center supervisor and will be immediately forwarded to Priority Waste;
- Or call the Customer Service Center directly at (734) 287-6550.
(NOTE: The iCare Taylor App is current unavailable for use in these matters. We are using the Form Center module to take online complaints and comments.)
The City of Taylor apologizes for the inconvenience in service during this timeframe.